Shipping & Returns
*Normal Mail, Local Courier & International Deliveries may be delayed due to Covid-19.
Where do you ship to?
Shipping Type
|
Singapore (Singpost Normal Mail) *Please note that we will not be liable for slow or lost mail under this option |
3 - 5 Business days | $1.50 |
|
Singapore (Local Courier) |
1 - 2 Business days |
$3.50 |
|
Malaysia |
4 - 10 Business days |
$10 |
|
Indonesia |
4 - 10 Business days |
$15 |
|
Thailand |
4 - 6 Business days |
$26 |
|
Philippines |
4 - 6 Business days |
$30 |
|
Australia |
7 - 12 Business days |
$25 |
|
United States |
4 - 6 Business days |
$50 |
Please note: Any import duties and taxes that are charged once the parcel has reached the destination country must be paid by the recipient of the parcel. If you’ve any questions regarding the charges, please contact your local customs.
Can I track my order?
Local Normal mail: No tracking number will be provided under this option.
Local Courier Delivery: You will receive an email notification once your order has been shipped out. Our courier partner will contact you directly regarding your delivery status.
International Shipping: You will receive a tracking number with your shipment notification email.
I have yet to receive my order, what should I do?
For Singapore Orders: Delivery could be delayed due to weekends or Public Holidays. If you do not receive your order after 10 business days, please contact us at mei.entree@gmail.com for assistance.
For International Orders After we have shipped out your order, there might be unforeseen custom checks & delays. If you do not receive your order after 21 business days, please contact us mei.entree@gmail.com for assistance.
What’s your return/exchange policy?
All purchases are final and are not eligible for refund or exchange policy. Exchange is only available for defective items when notified within two days of item received. Please ensure that the received item has all the original tags attached.
If you have received a defective product, please notify us immediately at mei.entree@gmail.com
Help, I received the wrong product!
If you received a different product from the one you ordered, we’re sorry! Please contact us immediately at mei.entree@gmail.com and we’ll make sure you get the correct product you ordered.
Help, I’ve a missing item!
If an item is missing from your order, we’re sorry! Please contact us immediately at mei.entree@gmail.com and we’ll make sure you get the missing item as soon as possible!
Can’t find the answer to your question? Contact us at mei.entree@gmail.com!